Frequently Asked Questions
Read our Terms and Conditions ”
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Before you click that “Buy Now” button, take a moment to choose your items with care, as all sales are final.
If you have any, questions or concerns, please don't hesitate to send Us, a message.
We, will do our best to get back to you within 2 business days.
Damages
We make every effort to secure your, packaging for your purchase, there may be unexpected incidents that occur during shipping.If your order arrives in a damaged condition, please reach out to Us, within 7 days of delivery, along with photographs of the damage. Because, each item is unique and irreplaceable, We will make every effort to provide a suitable replacement or offer a refund, minus shipping fees. Please note that after the 7-day period, refunds or replacements will not be provided.
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Please utilize the tracking information provided with the order to stay informed about the status and location of your, package The Potters Hands, is not responsible for lost or stolen packages. Tracking information is typically available once the package is in the hands of the carrier. We have access to tracking information in the event you are having difficulty locating it. It is the buyer's responsibility to provide a safe and secure delivery space for their packages. Please make sure delivery area is easily accessible to the carrier and is sheltered from adverse weather conditions. If you have any concerns about the safety of your delivery space, please use an alternative address or arrange for someone to be present to receive the package. if a package is lost or stolen, The Potters Hands is not liable for any replacement or reimbursement. Customers are responsible for providing accurate shipping information during the checkout process. Your package will ship to the address provided. Changes cannot be made once the package is in the hands of the carrier. Any errors or inaccuracies in the provided address may result in delivery delays or nondelivery. Please double-check your shipping information before completing your purchase. By completing your purchase you acknowledge and agree to the terms outlined in this Policy. If you have any questions or concerns, please contact Us: thepottershands@myyahoo.com
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Quantities are limited. We try to replenish the shop every 4-6 weeks.
Items that are added to your cart doesn't mean you have them yet. The system works like a first come first served and the first person to complete the checkout process claims the purchases. So, if you want to secure those items, be prompt and decisive!
Stay in the loop and be the first to know about upcoming shop updates? Restocks, New Arrivals, How you ask, Subscribe and sign up for email Notifications. That way, you'll have the inside scoop on all the exciting new stuff coming your way. If you see something you love or have any questions, don't hesitate to reach out at that time. It'll help streamline the checkout process and increase your chances of getting your hands on your desired picks. A little secret to speed up your checkout experience, create an account before the frenzy begins. things sell out fast, so having an account ready will give you a head start.
Enjoy your shopping! experience.
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US Shipping/Delays
Once We, have received your order it may take up to 3 business days for it to be processd and dispatched to the carrier This does not include delivery time which can vary dramatically depending on geography. We do not guarantee shipping time frames and remote area deliveries may experience longer shipping times, We require a phone number for the shipping address enabling the carrier to reach out if necessary. It is important to provide complete and accurate shipping information as, We can’t make any changes once your shipment is with the carrier.
Local Pick Up
Sorry, We don’t provide local pick up.
Where do We, ship?
We, most often ship to the United States. However, Shipping rates, and delivery times fluctuate dramatically depending on what part of the world you reside. We offer flat rate standard shipping and it will be added during checkout, However, when it comes to taxes, import fees, tariffs, or any other charges that might pop up during shipping, We cannot be held accountable, those extra costs are out of our control, so be sure that you check what additional fees may apply for shipping/importing to your region/country. You will be responsible for them if they were NOT collected during check out. If you are from a different country and wish to purchase our pottery, please reach out to Us, by email and We, will look into finding a way to fulfill your request. Shipping rates, and delivery times fluctuate dramatically depending on which part of the world you reside.
See our, The Potters Hands International Shipping Page click here.
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